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FAQs


General Questions

How to buy?

  • Click on the item and quantity you want to buy. The items will go into your shopping basket.
  • Click the checkout button.
  • Log in to your account or create a new one if you haven't registered yet.
  • Select a shipping address and shipping method.
  • Select your preferred payment method.
  • Click the 'Pay Now' button and pay via the payment method you have chosen.
  • Once completed, you will receive a confirmation email that your order has been successfully placed.

How do I return/exchange goods?
If you purchased our product and want to return or exchange it, please contact us via email: info@osa.id or WhatsApp us: 0811-1245-589

I received the wrong or damaged item in my order, what should I do?
If you purchased our product and want to return or exchange it, please contact us via email: info@osa.id or WhatsApp us: 0811-1245-589

How do I find out about special offers, discounts and offers?
If you want to be the first to know about special offers and discounts, join our e-newsletter, or follow us on social media on Facebook or Instagram @sesaindonesia.

What if I can't receive my package on the delivery date?
If you are not available, you can ask someone else to receive the package for you.

How do I use the voucher/promo code?
Apply your voucher/promo code at checkout. Enter the voucher/promo code and click "Use", the discount will be applied automatically.

Does SESA cover my area?
Currently we use special SESA riders and also online motorcycle taxi partners who are ready to deliver your orders to various locations in Jakarta, Tangerang, BSD, Bekasi and Depok. To send products out of Jakarta, we use J&T, JNE and TIKI services.

How much is the delivery fee?
We have free delivery facilities for the Jakarta and South Tangerang areas with a minimum order of IDR 250,000. If your order is in the Jakarta area but is less than IDR 250,000, then you will be charged IDR 20,000. For areas outside Jakarta, delivery costs vary according to distance and delivery time.

Are there any products that SESA doesn't send?
 We cannot provide deliveries outside Jakarta for vegetable, fruit, meat, eggs, dairy, pastry, bakery, SESA juice and SESA food products.

When are the delivery hours?
 We deliver from 10am to 7pm, Monday to Sunday (including holidays). However, currently due to PPKM (Implementation of Restrictions on Community Activities), our delivery hours are from 9 am to 5 pm.

Can I place an order more than once on SESA.ID?
Yes, you can make as many orders as you like using credit/debit card or e-wallet payment methods.

How do I check the status of my order?
 Once you complete the checkout process, you will receive an email confirmation of your order. You will also get an SMS or message regarding the delivery time by Rider. You can also ask via WhatsApp to our customer service.

How do I report a problem with an order?
You can send an email to info@osa.id to report problems with your order. Please also include the following things so that we can provide a solution as quickly as possible for you:

  • Order number
  • A brief description of the order problem/or related product
  • Include a clear photo with a bar code related to the problematic product (for damaged/wrong products) Or you can contact us directly at 0811-1245-589 from 09.00 am to 07.30 pm.

Why did my order arrive late?
Delayed deliveries can be caused by a number of obstacles such as operational problems, road problems or bad weather. We will endeavor to notify you of any such delays.

What if the product I ordered runs out of stock?
 After checkout, if there is an empty product, we will return your funds to the store credit on your account. You can use these funds again for your next shopping.

How do I leave a note for my purchases?
 You can contact us at 0811-1245-589 and communicate with our customer service team.

How do I check my shopping receipt?
 You will receive an invoice via email after you make payment. Please note, we do not provide physical receipts from the store.

What are the payment options?
We have several payment options: Credit/Debit Card: Your card will be pre-authorized or charged at checkout. If there are changes to the final bill during delivery (related to product replacement, out of stock, or others), we will refund the costs via store credit in your account.

E-wallet: Our official e-wallet partners are ShopeePay, OVO, GoPay, DANA, LinkAja. If there is a change in the final bill upon delivery, we will refund the fee via store credit in your account.

What if the product I ordered is not suitable?
 If you find a product that is not suitable, you can contact us at 0811-1245-589 and communicate it to our customer service team.

Why can't I checkout?
 This could be caused by a network problem. We recommend checking your WiFi or data settings and reopening the website. If you still have problems, please send an email to info@osa.id with the following information:

  • A brief description of the problem experienced
  • The email address used to register with SESA
  • Screenshot of failure message/technical problem

What is meant by freshness & satisfaction guarantee?
 100% satisfaction with every product every time. We provide a guarantee for quality products, if the customer receives a product that is less quality then there will be a replacement for a similar product

HELP
 If you need help, please contact info@osa.id or WhatsApp us: 0811-1245-589